Our Location
Azikiwe & Samora Avenue
IPS Tower , 9th Floor
Dar es Salaam, Tanzania
Create a better waiting experience
Get out of line and
enjoy the wait with
Queue Management
NUNUGET creates a more enjoyable environment for customers and employees to connect, by bringing easy-to-use technology across sectors like healthcare, banking, government, and retail.
26+
It is our pride that prominent individuals are witnesses to our innovation.
4x Won Awards
16+ RRH Hospitals
24 QMS Features
27+ Projects
WE ARE QUEUING
Nunuget company was founded in 2019, and we’ve been on an incredible journey ever since.
We started as a software company focused on using technology to solve social issues. Our innovation of Queue Management System (QMS) journey
started from humble beginnings to a point where we caught the attention of notable institutions like COSTECH
(Tanzania Commission For Science and Technology), MUST (Mbeya University of Science and Technology), JKCI (Jakaya Kikwete Cardiac Institute) and other reputable companies.
For more than 6 years, these values have been the foundation of our business, helping organizations worldwide enhance customer experiences
by improving how people interact with their services. We're deeply grateful to our customers for being a part of this incredible journey,
and we look forward to having you continue with us on this path.
- After all, queuing is all about people. And people is what we’re about.
- We're not computer or tech geeks but we are all queuing geeks.
- Your business challenges are unique. So we don’t offer one-size fits all solutions.
Eng. Jeremia Malamka
CEO & Founder
6+ Years
Of experience in Queue Management
Why Nunuget?
Download Catalog
Nationally honored and recognized as the leading innovator in Queue Management Solutions.
Our vision has always been to develop a queue management system tailored to the unique needs and environment of our country especially in improving how queues are managed across both public and private sectors, with a strong focus on healthcare. It is our pride and joy to see that not only has our vision become a reality, but Nunuget continues to gain national recognition for its innovative use of technology in solving the challenges of queue management.
- NUNUGET empowers institutions with technology that reflects our environment and solves pressing service flow issues.
- Our innovation addresses real queue challenges in Tanzania’s hospitals, enhancing patient experience and operational efficiency.
- We design smart, locally-adapted queue systems that improve service delivery across public and private sectors.
We solve real-life problems by creating technology that fits our local needs. This has helped improve how services run and made things easier for people using them. We are committed to making a positive difference as we grow, making sure our solutions stay easy to use, helpful, and made for the people. With NUNUGET, waiting is shorter, services are faster, and the whole experience is better bringing a new way of managing queues in Tanzania.
Features
Find the right accessories for your business needs
Communicate the right message to the right audience at exactly the right moment.
With dynamic and eye-catching content including videos, animations, social media feeds, and live data streams, digital signage attracts and engages more customers.
- Digital signage can be mounted on walls, ceilings, or freestanding structures to ensure proper visibility to everyone in the waiting area.
- Display sizes are available from 32 to 100+ inches, offering flexibility for different spaces and applications.
- With clear and informative instructions, customers are well aware of their place in the queue and estimated wait times, reducing frustration.
Empower Customers with Speed and Simplicity Through Self-Service Kiosks
These intuitive, touch-based terminals allow customers to check in, register, or join a queue independently reducing wait times and streamlining front-desk operations.
- The interface can be customized to support multiple languages, customer types (e.g., new, returning, or priority clients), and various identification methods, such as ID cards, QR codes, or biometric input.
- Whether placed at entrances, reception areas, or designated service points, self-service kiosks offer quick and efficient service access while easing the burden on your staff.
- With clear on-screen guidance and instant queue ticket generation, self-service kiosks ensure that customers feel in control and informed from the moment they arrive.
Guide Customers Clearly and Efficiently with Numerical Displays
- Mounted on walls, ceilings, or at service counters, numerical displays are highly visible from various points within the waiting area.
- By prominently displaying ticket numbers and counter assignments, these displays ensure that every customer knows exactly when and where to go minimizing confusion and improving overall efficiency.
- Their bright LED or LCD screens are easy to read, even from a distance, and are available in multiple sizes to suit different environments from small clinics to large government offices or service halls.
Whether used alone or in combination with digital signage, numerical displays help manage expectations, reduce perceived wait times, and create a more orderly, professional environment.
Apointment Booking
Offer flexible scheduling that helps customers plan their visit and avoid peak-time congestion.
Virtual Queuing
Let customers wait from anywhere home, car, or cafe with mobile-based virtual queues.
Visitor Management
Track and manage visitor entry, exit, and ID verification from a single dashboard.
Customer Feedback
Capture customer opinions at every touchpoint to improve service and build stronger relationships.
Just Scan and Skip the Queue Confusions!
Scan, Smile, Enjoy - Your Effortless Journey with our QR queue system.
Scan the QR code
Customers initiate the process by scanning a unique QR code assigned to them. This can be done using a smartphone.
Select the service
After successful scanning, the customer has to choose their preferred service type from the mentioned options for further processing.
Join at Your Preferred Time
The system allows users to choose a convenient time slot to join the queue, minimizing unnecessary waiting and improving time management.
Reuse the Same Ticket
Visitors can reuse the same ticket to join another queue, streamlining the process and reducing waste for a more efficient, eco-friendly experience.
Rate the Service Instantly
Once served, customers can quickly rate their experience on the same platform, giving businesses instant feedback to improve service quality.
Track Queue Status Live
Customers can monitor their real-time queue position and estimated waiting time directly on their mobile device, helping manage expectations better.
Testimonials
Don’t just take our word for it, see how we’re making waves for industry leaders!
Hon. Dr. Doto Biteko
Deputy Prime Ministry
I had the pleasure of seeing this queue system, and I am very proud because it was developed by young Tanzanians and is used in our banks and hospitals here in the country. There is a great need to continue nurturing our local innovations.
Dr. Amos Nungu
Director General of Tanzania Commission for Science and Technology
First, let me extend my heartfelt congratulations for this innovation that has sparked significant impact in the community. It has reached commercialization and is now used in various regions across the country. I wish you even greater success ahead.
Prof. Mahamed Janab
Executive Director Muhimbili National Hospital
This system has greatly helped us to solve our challenges in our clinics. I want to commend Nunuget for this innovation, and without a doubt, if there are any other innovations, please feel free to collaborate with us.
Dr. Alex Ernest
Medical Officer Incharge Mount Meru RRH
This system has truly helped us. Initially, there were many complaints, especially in specialist clinics, but now, the system has resolved many issues related to queues.
Clients
Projects
Hours Of Support
Workers
Services
Smart solutions tailored to streamline your operations, reduce wait times, and enhance customer experiences.
Customer Feedback solution
Our Customer Feedback solution helps you capture real-time insights straight from your customers turning voices into value. Through digital surveys, rating tools, and feedback terminals, you gain a clear understanding of satisfaction levels, service quality, and areas for improvement. Integrated seamlessly with your QMS, this tool empowers you to make data-driven decisions, enhance experiences, and build lasting trust.
Capture customer opinions at every touchpoint to improve service and build stronger relationships.Visitor Management System
Our Visitor Management system streamlines the way you welcome, track, and manage guests across your facility. From digital check-ins and badge printing to real-time tracking and secure data storage, the system enhances both security and efficiency. Whether you're operating in healthcare, corporate, or government environments, our solution ensures a smooth, professional experience for every visitor while keeping your premises safe and organized.
Track and manage visitor entry, exit, and ID verification from a single dashboard.Appointment Booking System
Our Appointment Booking system makes scheduling effortless for both your team and your customers. With an intuitive interface, users can book, reschedule, or cancel appointments online anytime, anywhere. The system reduces overcrowding, improves service flow, and integrates seamlessly with your queue management software for a complete customer journey. From healthcare and government services to salons and service centers, we help you stay organized and efficient. Say goodbye to long lines and hello to smarter scheduling.
Offer flexible scheduling that helps customers plan their visit and avoid peak-time congestion.Virtual Queuing system
Our Virtual Queuing system lets your customers wait without the line. By joining the queue remotely via mobile, web, or kiosk, they can track their position in real-time and receive updates as their turn approaches. This reduces on-site crowding, enhances comfort, and gives your team better control over service flow. Whether you’re managing appointments, walk-ins, or both — virtual queuing delivers a safer, smarter, and more customer-friendly experience from start to finish.
Let customers wait from anywhere home, car, or cafe with mobile-based virtual queues.Queue Management Solutions
Discover tailored solutions designed to streamline service delivery and enhance the customer experience.
Essential QMS
A straightforward solution for small to mid-sized service points, focused on reducing wait times and organizing queues efficiently.
Key Features:
- Basic ticketing system
- Walk-in customer flow management
- On-screen queue display
Most Popular
Advanced QMS
Ideal for organizations seeking deeper control and reporting. Combines robust queuing tools with customer interaction insights.
Key Features:
- Appointment scheduling
- Virtual queuing via mobile
- Real-time dashboards
- Multi-counter service support
Enterprise QMS
A full-scale solution for high-traffic environments needing complete integration, customization, and analytics.
Key Features:
- Fully customizable workflows
- Hardware integration support
- Customer feedback modules
- Advanced reporting and analytics
- Multi-branch scalability
Trusted by Leading Institutions Across the Country
Our QMS is trusted by clients nationwide and is making an impact everywhere
Muhimbili
JKCI
Silent Ocean
MT. Meru RRH
Musoma RRH
Bombo RRH
Mawenzi RRH
ST. Benedict RRH
Kitete RRH
Temeke RRH
Tumbi RRH
Temeke Municipal
Have a question? Check out the FAQ
Can your QMS be customized for my organization’s needs?
Absolutely. Our system is highly customizable from branding and workflows to hardware integration and user access levels, we tailor it to fit your exact operational needs.
What languages does the system support?
Our QMS supports multiple languages and can be localized based on your region or audience.
Can a Queue Management System be integrated with existing business systems?
Our system seamlessly integrates with existing systems like hospital management system and appointment scheduling software, ensuring a cohesive customer journey.
Can I try this solution before committing?
Yes! We offer a free trial/demo so you can experience the benefits of our QMS firsthand. Contact us on our website to start your free trial today.
Does the QMS support feedback collection?
Yes. You can collect customer feedback after service to measure satisfaction and improve quality.
Is training provided for staff?
Yes, we provide comprehensive training for administrators, service agents, and support staff to ensure smooth adoption.
BOOK A FREE DEMO TODAY!
Our experienced sales managers will be glad to introduce you to our flexible and customizable queue management solutions and answer any questions you may have.
Requeust a free DemoBOOK A FREE DEMO TODAY!
Contact Info
Feel free to contact us in case of any queries.
Phone Number
+255 656 745777
+255 713 528144
Email Address
info@nunuget.com
sales@nunuget.com
Talk to an Expert
Thank you for your interest in scheduling a live demo of Nunuget Solutions